Shipping & Return Policy

Shipping Policy

1. Processing Time: Orders are typically processed and shipped within 1-3 business days after payment confirmation, unless otherwise stated.

2. Shipping Methods: We offer standard shipping options, which may vary depending on the product and destination. Shipping methods may include but are not limited to:
- Standard Shipping: Estimated delivery within 7-14 business days.
- Expedited Shipping: Estimated delivery within 3-5 business days.
- International Shipping: Delivery times may vary depending on the destination country and customs processing.

3. Shipping Costs: Shipping costs are calculated based on the weight of the package, shipping method selected, and destination. Customers can view the shipping costs during the checkout process before completing their purchase.

4. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can track the status of your order using the provided tracking number.

5. Shipping Restrictions: We currently ship to [list of countries or regions where shipping is available]. Please note that we do not ship to P.O. boxes or APO/FPO addresses.

6. Shipping Delays: While we strive to ensure timely delivery of all orders, shipping delays may occur due to factors beyond our control, such as weather conditions, customs delays, or carrier issues. We appreciate your patience and understanding in such situations.

Return Policy

1. Returns and Exchanges: All sales are final unless the product is defective.

2. Eligibility: To be eligible for a return or exchange, the item(s) must be unused, in the same condition as received, and in the original packaging. Items that have been used, damaged, or altered in any way are not eligible for return or exchange.

3. Return Process: To initiate a return or exchange, please contact our customer service team at info@houstonmambas.com with 3 photos of the defective item.

4. Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method to ensure safe and timely delivery of your return.

5. Refunds: Refunds will be issued to the original form of payment within [number] business days of receiving the returned item(s). Please note that shipping fees are non-refundable.

6. Exchanges: If you would like to exchange an item for a different size, color, or style, please indicate your preference when requesting a return authorization. Exchanges are subject to product availability.

7. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.

If you have any questions or concerns about our Shipping and Return Policy, please contact our customer service team at info@houstonmambas.com.